At Soladey ME, we provide fast and reliable shipping to all Gulf countries.
Processing Time
Orders are processed within 1–2 business days.
Delivery Time
Expected delivery time: 1–7 business days within the Gulf countries. Delivery times may vary depending on location.
Shipping Cost
Shipping fees (if any) are calculated at checkout.
Track Order
You will be provided with a tracking number once your order is shipped (if available).
Delays
We are not responsible for delays caused by:
Shipping companies
Customs
Any circumstances beyond our control
Incorrect address
Please ensure that shipping information is entered correctly. We are not responsible for orders delivered to incorrect addresses entered by the customer.
You can request a return of the product within 7 days of receiving the order, in accordance with the consumer protection regulations in effect in the United Arab Emirates and Saudi Arabia.
To be eligible for a return:
It must be unused and unopened and in its original packaging
It must be in the same condition it was received
Proof of purchase (order confirmation) must be provided
For health and safety reasons, opened or used products cannot be returned or refunded.
Return Method
To start the return process, please contact us at: 📧 info@soladey.shop
Please include:
Order number
Reason for return
In case the return request is approved:
You will be provided with detailed return instructions
The product must be shipped within the specified timeframe
The customer is responsible for return shipping costs, unless the product is damaged or incorrect.
We recommend using a trackable shipping service, as we do not take responsibility for lost or delayed shipments.
Refunds
After receiving and inspecting the product, you will be notified of the status of your request.
In case of approval:
Refunds will be issued to the original payment method
Processing may take 5 to 10 business days depending on the payment provider (Stripe) and the bank
Shipping fees (if any) are non-refundable, unless the error is on our part.
Damaged or incorrect products
If you received a damaged, defective, or incorrect product, please contact us within 48 hours of receipt.
Please attach:
Order number
Clear photos of the issue
We will review the case and provide a replacement or full refund at no additional cost.
Non-returnable products
Cannot be returned or refunded:
Opened or used products
Products that are not in their original condition
Products damaged due to misuse or handling
Warranty (electrical products)
All electrical products from Soladey ME are covered by a limited warranty of one year from the date of purchase.
The warranty covers:
Manufacturing defects only
And does not include:
Damage resulting from misuse or unauthorized modification
Normal wear and tear
Right of refusal
We reserve the right to deny return requests that do not meet the conditions outlined in this policy.
Contact
For any inquiries regarding returns or refunds, please contact us at: 📧 info@soladey.shop 📩
